Additional shipping Fee:

· Additional shipping/ delivery fee will be applied when the order total is less than the minimum purchase. Please Note: for heavy packages or large-sized shipments, an extra shipping fee may be required upon order fulfillment. 

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· If a shipment is refused and returned to us, we might charge you the reshipment fee.

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Note:

Please ensure your delivery address is complete, including your unit number. Wrong address, incomplete address, and missing unit number may cause delay or return. We highly recommend leaving the receiver name that matches your ID. The package might be delivered to the locker, community mailbox, or concierge.

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Once your order is shipped, you will receive a shipping confirmation email with a tracking number. The tracking number will be valid within 24 hours.

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Damage, Loss

Please pick up your item as soon as possible after the courier successfully delivers it. If it is lost, we will cooperate to find it. Please contact AusPost directly for compensation.

We take all possible safety measures to prevent product damage. If the item is damaged in transit or there is a manufacturing problem, please email info.kikiandpuppies@gmail.com within three business days of receiving the package.

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Please provide the following information:

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- Photos of the item/package and close-ups of the defective part

- Order number

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Order Error

If you ordered the wrong size or the wrong color, please contact us within 24 hours. After 24 hours, unfortunately we will not be able to modify your order. If a different size or color is not suitable, we will contact you using the email address you provided at the time of purchase. If we do not receive a response within 24 hours, the order will be automatically cancelled.